Refund & Cancellation Policy

Last Updated: June 2026

1. Overview

This Refund & Cancellation Policy explains the terms under which Aixora Tech ("we", "us", "our") issues refunds for payments made towards our services, including software, app and website development, WhatsApp Business API, bulk WhatsApp messaging, OBD voice calls, email marketing, digital marketing and B2B/B2C data records. By making a payment to Aixora Tech, you agree to this policy.

2. Refund Eligibility

Because we offer different types of services, refund eligibility depends on the nature of the service:

• Development Services (Software, App, Website): These are delivered in milestones. If you request cancellation before work on a milestone has begun, the amount for that pending milestone is refundable. Amounts for milestones already started or completed are non-refundable, as they represent work, time and resources already invested.
• Communication & Campaign Services (Bulk WhatsApp, WhatsApp Business API credits, OBD Voice Calls): Message and call credits, once purchased and/or consumed, are non-refundable, as third-party telecom and Meta charges are incurred on your behalf.
• Data Services (B2B & B2C Records): Once a database/record set has been delivered, it is non-refundable, as the data cannot be returned once shared.
• Setup & Verification Fees: One-time setup, onboarding, green-tick verification and gateway/third-party fees are non-refundable once the process has been initiated.

3. Refund Request Window

To be considered, a refund request must be raised within 7 (seven) days of the payment date. Requests made after 7 days will not be eligible for a refund.

4. Non-Refundable Items

The following are strictly non-refundable:

• Services or milestones already delivered or in progress.
• Consumed WhatsApp message credits, voice-call minutes, or campaign sends.
• Delivered B2B/B2C data and records.
• Third-party costs (Meta/WhatsApp fees, telecom charges, payment-gateway charges, domain, hosting, paid ad spend).
• Discounted, promotional, or custom-quoted engagements expressly marked non-refundable.

5. Cancellation of Ongoing Projects

You may request to cancel an ongoing project at any time. In such cases, charges for the work, time and resources already utilised up to the cancellation date will be deducted, and the remaining balance (if any) will be refunded. Any unbilled work completed beyond received payments will be invoiced.

6. How to Request a Refund

To request a refund or cancellation, email us at contact@aixoratech.in with your payment details, the service purchased, and the reason for your request. Our team will review and respond within 3 business days.

7. Refund Processing Time

Once a refund is approved, it will be processed to your original payment method within 7 to 10 business days. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

8. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date.

9. Contact Us

For any questions about refunds or cancellations, contact us at contact@aixoratech.in or call +91 76183 37616.